Frequently Asked Questions
Everything you need to know about shopping with Chess Sales, from sizing to shipping.
How do I determine the right size for my order?
We provide a detailed size guide on every product page. Since our fashion pieces range from tailored fits to oversized styles, we recommend measuring a similar item you own and comparing it to our size chart for the best fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request. Please note that final sale items are not eligible for return.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination and customs processing.
What payment methods do you accept?
Chess Sales accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Chess Sales apparel?
To ensure the longevity of your garments, we recommend following the specific care instructions on the inner label. Generally, washing in cold water and air-drying helps maintain fabric integrity and color vibrancy.
Can I track my order once it has been shipped?
Yes! Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.